Getting in touch

There is nobody to call and no address to write to. What this page does instead is tell you who can actually help, and how to tell us something is wrong.

There is no support desk

No phone number, no support address, no chat window, no hours. This site has none of those, and it is better to say so on a page you can find than to leave you looking for a contact link that is not there.

That is a consequence of what this is rather than an oversight — see How this site works.

Who can help with a booking

Nobody here, and nobody at an airline either, because a booking made here is not known to any airline. There is nothing for anyone to look up.

If you are here because of a real trip booked somewhere else, the airline that issued that ticket is who to ask, and every airline we list has a page with its own details — see Contacting an airline.

Telling us an article is wrong

Every help article ends with a thumbs up and a thumbs down, and that is the one channel that works. It is anonymous, it takes one click, and the counts order the help links in the footer — so a page that keeps getting a thumbs down sinks down the list rather than sitting at the top being unhelpful.

It cannot carry a message, which is its limitation. What it can do is say which page did not answer the question.

The fare-alert list is not a contact form

The form at the foot of every page keeps an email address and sends nothing to it. It is not a way to reach anybody and nobody reads it — see The fare-alert list.

Did this answer it, or are you still stuck?

Last updated 13 September 2026.