Everything worth knowing

Before you book

What a ticket allows is decided by the fare you pick, so this is the half worth reading before you pay rather than after.

• Searching for flights
• Saving flights for later
• The fare-alert list
• Baggage
• Flying with children

Paying and tickets

Paying, and what you have once you have paid. A booking exists from the moment you see a reference, and the ticket is a copy of it rather than the thing itself.

• Prices and currencies
• Paying for a booking
• Ticket did not arrive
• The receipt on a booking

Changes and refunds

Whether a ticket can be changed or given back was settled when it was bought. These are the rules, and who applies them.

• Refunds and exchanges
• Cancelling a booking
• Changing passenger details
• Contacting an airline

About this site

What this is, what it does with what you type, and who to ask about the things it cannot answer.

• How this site works
• Getting in touch